Legal

Terms of Service

Last updated: 21 May 2026

These Terms of Service govern your access to and use of the myfoodapp.uk website and platform. By enquiring about, subscribing to or using the service, you agree to these terms. Please read them carefully.

1. About these terms

These terms form a contract between you (the restaurant, takeaway or business using the service) and myfoodapp.uk. If you are entering into them on behalf of a business, you confirm you have authority to bind that business. Where we agree a separate written order form or service agreement with you, that agreement takes precedence if it conflicts with these terms.

2. The service

myfoodapp.uk provides software for UK restaurants and takeaways, including online ordering, table reservations, an admin panel, storefront themes, and operational tools such as HACCP logs, stock control and staff management. We provide the software and hosting; we do not prepare, sell or deliver food, and we are not a food-ordering marketplace.

3. Accounts and eligibility

You must provide accurate information when you register and keep your account credentials secure. You are responsible for all activity that takes place under your account. You must be a business operating lawfully in the United Kingdom to use the service.

4. Subscriptions, fees and payment

  • The service is offered on two plans: Starter at £59 per month and Unlimited at £99 per month, each exclusive of VAT, which is charged at the prevailing rate.
  • Fees cover hosting and software usage. There is no commission charged by us on orders taken through your storefront.
  • Subscriptions are billed in advance on a recurring basis. Any free trial period, where offered, will convert into a paid subscription unless cancelled before it ends.
  • You may cancel at any time, effective at the end of your current billing period. Fees already paid are non-refundable except where required by law.
  • We may change our fees on at least 30 days’ notice; changes take effect at your next renewal.

5. Payment processing for your customers

Payments made by your own diners are processed through a payment account that you connect and control, such as your own Stripe or Revolut Business account. Those funds settle directly to you. We are not a party to those transactions, do not hold your customers’ funds, and are not responsible for the terms, fees or availability of your chosen payment provider. You are responsible for complying with that provider’s terms.

6. Acceptable use

You agree not to:

  • use the service for any unlawful purpose or to sell goods you are not licensed to sell;
  • upload content that is unlawful, infringing, misleading or harmful;
  • attempt to gain unauthorised access to, disrupt or reverse-engineer the service;
  • resell or sublicense the service without our written agreement; or
  • misrepresent food information in a way that breaches food safety or consumer law.

7. Your content and data

You retain ownership of your menu content, branding, customer data and other material you put into the service. You grant us the limited licence needed to host and operate the service for you. You are responsible for the accuracy and lawfulness of the content you publish, including allergen and food information, which must comply with applicable UK food law. Our handling of personal data is described in our Privacy Policy.

8. Intellectual property

The myfoodapp.uk platform, software, storefront themes and brand are owned by us or our licensors and are protected by intellectual property law. Subscribing gives you a non-exclusive, non-transferable right to use the service while your subscription is active; it does not transfer ownership of the software or themes to you.

9. Availability

We aim for high availability and host on resilient, tier-one infrastructure, but we do not guarantee that the service will be uninterrupted or error-free. We may carry out planned maintenance and will give reasonable notice where practical. Any specific service-level commitment applies only if expressly stated in a written agreement with you.

10. Disclaimers

The service is provided “as is”. To the fullest extent permitted by law, we exclude all implied warranties. Nothing in these terms removes any statutory rights you have that cannot lawfully be excluded.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law. Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the total fees you paid us for the service in that period.

12. Indemnity

You agree to indemnify us against claims and losses arising from your breach of these terms, your content, or your breach of food safety, consumer or other applicable law.

13. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, fail to pay, or use the service in a way that creates legal or security risk. On termination you may export your data for a reasonable period, after which it may be deleted in line with our retention practices.

14. Changes to these terms

We may update these terms from time to time. We will give reasonable notice of material changes, and continued use of the service after changes take effect constitutes acceptance.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are based in Scotland or Northern Ireland you may also bring proceedings in your local courts.

16. Contact

Questions about these terms can be sent to hello@myfoodapp.uk.